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ActiveSync & ZoneAlarm

Are you running ZoneAlarm and are having issues while synchronizing ?  Are you receiving any of the following error message while attempting to synchronize ?  If yes, take a look at the settings that I have explained below.

Different versions of ZoneAlarm is available.  In the example given below, I am using ZoneAlarm Plus.  The user interface must be pretty similar in the other versions so I think you should not have a difficult to configure the settings correctly.

When you connect your device for the first time to your computer running Zone Alarm, you will receive a series of pop-ups if you have chosen the setting that Programs must ask for Internet access and server rights.  If you clicked No to any of them, then you will not be able to synchronize. 

While synchronizing, Activesync will execute WCESCOMM.exe and WCESMgr.exe. ZoneAlarm will list them as "Connection Manager" and "ActiveSync Application". As per Microsoft Knowledge Base Article - 259369, ActiveSync needs port 990, 999, 5678, 5679 to communicate with the PDA.  Here are the settings that you would need to set for ZoneAlarm to allow ActiveSync to synchronize successfully.

  STEP 1: Open ZoneAlarm and go to the Program Control.

 

  STEP 2: Click the Programs tab on the right on the Program Control menu

  STEP 3:  You have the option to set it to ask permission every time the program is
                  executed or allow it permission to access the Internet and also act as a server.

You can click in the Access and Server area to change settings (a green check means it has automatic Access, a question mark means that the program has to ask every time, and a red X means No Access).  Ensure you have the green tick on so that you grant both the applications permission to access the Internet.

  ALTERNATIVE METHOD:

• Disconnect the PDA from the computer.
• Remove both the programs (Connection Manager and ActiveSync Application) from the program listing. Right click the program and click Remove.
• Connect the PDA once again and you will witness the series of Pop-ups I have explained earlier.
• Click Yes to give permission to the applications.  You could check the tab to remember the setting so that you are not prompted again.

  Other Issues Faced with ZoneAlarm

1.  The ADD/Remove Program Screen Does Not Appear

Sometimes you are unable to add any programs. Even if you go to Tools -> Add/Remove Programs in ActiveSync... the Add/Remove Program dialog box appears to open and then immediately closes itself.

Take a look at possible cause of the problem in the following discussion ---

http://groups.google.co.in/groups?hl=en&lr=&ie=UTF-8&frame=right&th=f9946717656763b1&seekm=#Bc0o9SMEHA.1348@TK2MSFTNGP10.phx.gb

  Summary: Applications that need to be given permission for using ZoneAlarm successfully:

• Wcescomm.exe  - Used for communicating.
• WCESMgr.exe - The WCE Manager provides the interface for synchronization setting.
• CeAppMgr.exe - Used during installing / uninstalling software on the Pocket PC.
• dbexport.exe - Used when you synchronize Microsoft Access database.

~ Raj Pillai    
(Created: June 09, 2004)
(Updated: August 12, 2004)

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