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Rename the Mapi32.dll --
1. Quit all running programs.
2. Use the Find feature and search for Mapi32.dll files.
3. Rename Mapi32.dll files to Mapi32old.dll. To do so:
- Right-click the file name.
- Click Rename on the shortcut menu.
4. Close the Find dialog box, and then restart Outlook. You might be
prompted about the changes. Accept it and hopefully, your problem
should be solved.
If you encounter any problems then you always have the option of renaming
the files back to their original file name.
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Create a New Profile and make it point to your old
pst file.
Step1 :
Identify the pst file that stores your current Outlook data
If you are unable to locate the path of the .pst file, do the following:
1. Open Outlook.
2. Click File -> Data File Management
3. This should list all the PST files that are present. Click Open Folder
and you should find the storage path of your *.pst file.
Example: E:\Documents and Settings\Raj\Local Settings\Application
Data\Microsoft\Outlook\Outlook.pst
Step 2:
Create a new Profile
You could try and create a new profile by following the directions and then
import the contents into your new profile. The steps below have been
performed on a Windows XP computer.
In Control Panel, double-click User Accounts, and then click Mail-> Show
Profiles...
(Figure 1.)
Then click Add to create a new profile. In this example, I have added a
profile called Raj.
(Figure 2.)
Next double click the newly created profile -> Click Data Files.
(Figure 3.)
Click Open Folder to view the folder which contains all the PST file and
leave this folder open. Now click Settings to identify the pst file
name.
(Figure 4.)
(Figure 5.)
Note the filename of the pst. In this example (E:\Documents and
Settings\Raj\Local Settings\Application Data\Microsoft\Outlook\Outlook1.pst)
Close all the profile related windows and return to the following Window:

And configure - When starting MS Office Outlook, use this profile: Choose
Always use this profile and select the new profile you created and Click Ok
to save the settings.
If you select Prompt for a profile to be used, then when you open Microsoft Outlook it will prompt
you which profile should be used. Now open Outlook and verify if you
are able to synchronize successfully. If the sync is successful,
disconnect the mobile device and close Outlook. Then proceed to Step 3 to
point the old pst file to your new profile.
Step 3:
Rename the pst file
Assuming that you have chosen to save the pst files in the default storage
location, both the pst files should be stored in the same path and should be
visible in the Windows Folder location that was explained in Figure 4. All
you need to do is rename the old pst file to the new pst. The shortcut
to rename a file is to select the file and then press F2 otherwise
right-click the file and then select Rename.
So first rename the newly created Outlook1.pst as Outlook2.pst (this is
necessary since you cannot have two files having the same name in one
folder) and then
rename the old Outlook.pst as Outlook1.pst. Then rename Outlook2.pst as
Outlook.pst so that your old profile has a pst that it can relate to.
Now your new profile will point to your old pst file.
Next Open Outlook and you should be able to synchronize without any
problems. Note that if you have any additional pst files in the older
profile, then you will need to import them using the File ->Import and
Export feature. Once synchronization is successful, then you can proceed to
delete the old profile (if any). |
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If none of the solutions work, then the last option is to
create a new user account on your desktop with administrative rights on your
computer and then attempt to synchronize after logging into this account.
To create a new users on a Windows XP computer --
Click Start -> Control Panel -> User Accounts -> Create a new Account.
Boot the computer and log in as the new user and open Outlook. This
should automatically prompt you with the wizard. Follow the
instructions and once the wizard is complete attempt to
synchronize. If successful, then you have the option of importing the
contents of your old *.pst file.
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